Reluky Privacy Policy | Data Protection & Terms

Privacy Policy
Effective Date: October 15, 2026
Last Updated: October 15, 2026
Welcome to the Reluky Privacy Policy. At Reluky (accessible from https://reluky.com/), the privacy and security of our visitors, global distributors, clinical buyers, and e-commerce partners are of paramount importance to us.

This Reluky Privacy Policy outlines the types of information we collect, how we process and safeguard it, and your rights regarding your personal data when sourcing orthopedic braces and medical supports from us.
By accessing or using our website, you agree to the collection and use of information in accordance with this Reluky Privacy Policy.
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1. Information We Collect Under the Reluky Privacy Policy

We collect information necessary to facilitate B2B sourcing inquiries, process OEM/ODM specifications, fulfill orders, and improve user experience. The information collected under the Reluky Privacy Policy includes:
Personal & Business Information: When you submit a quote request, fill out a contact form, request product specifications, or contact us via email (info@reluky.com) or WhatsApp, we may collect:
Full name
Business email address
Phone / WhatsApp number
Company name and country/region
Sourcing details, product specifications, or OEM/ODM requirements.
Technical & Usage Data: Like most commercial websites, our servers automatically record standard technical log data when you browse our website, including:
Internet Protocol (IP) address
Browser type and version
Operating system
Referring/exit pages and timestamps
Pages viewed and interaction metrics.
Cookies & Analytics: We use essential and performance cookies (such as Google Analytics) to monitor website traffic, analyze user behavior, and optimize site functionality.
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2. How We Use Your Information

In accordance with the Reluky Privacy Policy, we process collected data exclusively for legitimate B2B business operations, including:
Inquiry Handling & Quoting: Processing requests for quotes, model specifications, MOQs, pricing terms (DAP/FOB), and sample evaluations.
Order Fulfillment & Logistics: Managing order processing, custom labeling, OEM packaging production, and shipment updates.
Business Communication: Communicating directly with you regarding product updates, technical documentation, or inquiry follow-ups.
Website Improvement: Analyzing website performance to enhance navigation, product category presentation, and user experience.
Compliance & Legal Obligations: Meeting legal requirements and protecting against unauthorized or illegal access.
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3. Sharing & Disclosure of Information

We value your commercial relationship and trust. As detailed in this Reluky Privacy Policy, we do not sell, rent, or trade your personal or business data to third parties.
We only share necessary information with trusted service providers under strict confidentiality terms:
Logistics & Freight Partners: Freight forwarders and courier services required to deliver samples or shipment orders.
Technical Service Providers: Web hosting, database maintenance, and website analytics platforms (e.g., Google Analytics).
Legal Requirements: When required by law, regulation, or legal proceedings to protect our legal rights or user safety.
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4. Data Security Standards in the Reluky Privacy Policy

We implement appropriate technical and organizational security measures (including SSL encryption) to protect your personal information against unauthorized access, loss, alteration, or misuse. However, please note that no internet-based data transmission or storage technology can be guaranteed 100% secure.
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5. Cookies Policy

Cookies are small text files stored on your device to help improve navigation and site usability. You can choose to manage or disable cookies via your browser settings. Please note that disabling certain cookies may affect the functionality of specific website features.
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6. Your Data Protection Rights Under the Reluky Privacy Policy

Depending on your region (including the EU under GDPR or California under CCPA), you have specific rights regarding your personal data under the Reluky Privacy Policy:
Access & Rectification: Request access to or correction of any personal information we hold about you.
Data Erasure: Request the deletion of your personal data when it is no longer required for legitimate business purposes.
Opt-Out: Unsubscribe from any promotional emails or communications at any time.
To exercise any of these rights, please contact us directly at info@reluky.com.
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7. Third-Party Links

Our website may contain links to third-party tools or external sites (such as WhatsApp). We are not responsible for the privacy policies or content of these external platforms. We encourage you to review their respective privacy policies when visiting them.
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8. Updates to the Reluky Privacy Policy

We reserve the right to modify or update the Reluky Privacy Policy at any time to reflect operational or regulatory changes. Any updates will be published directly on this page with an updated “Last Updated” date.
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